July 14, 2007
FOUR FREAKING MONTHS!!
Here I am, again, waiting for service at Pacific Volkswagen. And AGAIN I am sitting on dial-up (see skinny cord in phone jack.)
In my Blog Entry of May 16th I wrote that the Service Department at Pacific Volkswagen had a computer bar for waiting customers -- with DIAL-UP internet. Three days later, the comment was posted in my blog by Tim James, CIO Sullivan Automotive Group: "This is being done as I read this, as part of a total overhaul on our WAN and LAN's. Hopefully you can surf broadband while waiting next time you need service."
Over a MONTH later - Still no WiFi. Nearly THREE Months after being promised WiFi -- still no go. Had a Recall on Hogarth, and am in here again. It has been four months since Tim told me that WiFi was "BEING DONE AS I READ THIS". That was obviously BULLSHIT! It does not take four months to set up WiFi, even in a couple of dozen locations. I had offered to do it myself, free, they just pay for the line. Declined. I had offered to refer to the company to have someone contact them. Declined. Supposedly the WiFi was in the works -- FOUR MONTHS AGO.
I get the feeling that someone is not being honest with me. This is a pity. The ONLY thing that can keep a business open in the long run is honesty with the customer.