One of the problems at my sister's house is that she in on dial-up and I left my laptop modem behind so I cannot connect with my laptop and instead have to type on her PC. Her hubby, Mike, had a Creative Labs Broadband Blaster DSL modem sitting on top of the computer. Hmmmm.... Hook it up and it has a DSL signal. Put a card in the computer, talks to the modem, try to pull a DHCP address. nope. Try PPPoE using Mike's Earthlink log-on. nope.
Mike is not sure who is providing the DSL signal, either AOL or Earthlink. He can't remember, it never worked. I call go online with Earthlink to try to find out whether or not this is Earthlink DSL and how to connect.
Whenever you use the on-line tech-help-chat thing with Earthlink ask for the whole thing to be e-mailed to you. I didn't. But given what happened afterwards I should have.
The on-line tech refused to help me at all. He asked for the secret word and the magic number and we answered everything asked. He asked to the e-mail account name and password and we gave him that. We did everything we could to prove that we were authorized to talk about Mike's DSL service and he rejected everything we gave him.
I asked, can you at least tell me whether or not Earthlink is the provider of the DSL on this line? He told me that that was priveleged information and he could only disclose it to the owner of the line.
Now.... basically this slimebag said we are not authorized to do and know anything about Mike's Earthlink DSL service. Remember this. He claimed we are not the person who has any right to do anything with this service.
So I told him I'll just call Verizon to have the DSL service moved.
Which I did, just a few minutes ago. Mike will be getting Verizon DSL with the on-line special of first month free and $30/month at very high speeds (he's under 6K feet!). The fine gentleman at Verizon said that yes, the line was claimed by Earthlink and that he would not have to remove Earthlink because Earthlink had initiated a disconnect. That Slimebag Earthlink Scumsucker refused to accept that I was authorized to even know whether or not Mike's DSL was Earthlink provided -- but took it upon himself to disconnect Mike's DSL service.
Posted by at September 7, 2004 08:04 AMWe had the same trouble with Blue Cross and Healthlink. That is so frustrating I htink that I would get in touch with Earthlink an let them know that you are going on a campaign to let people know what a hard time they gave you!