I take a call on my Company Cell Phone... It's a delivery company, they have my name as a contact for a delivery of a Hard Disk Drive from Hewlett Packard to the old Torrance Call Center. The one that was vacated over a year ago. I have it delivered to me in Carson. Dude calls about a half hour later, he's on site looking for me!
Take the package, get on my laptop -- have no work order to install, no e-mail requesting my service. Interesting. No one wants me to do anything with this delivery?
Same day deliveries are only done on *HOT* items -- which means it is for a server. Since they mentioned the address of the old Call Center it must be for the new Location. I mosey on down, poke my nose into the LAN/Server room. Sure enough, have a server with a row of Hot-Swappable drives, mostly green but with one amber. Open the package, the drive matches. So I do a Hot Swap. Drive is recognized, goes green, server has happy lights. Put the bad drive in the box and head back to the barn.
Call the Hot Line -- "hello? I received this disk drive, is there any work request open on the server?" Not that they know of. OH WELL!!
Recap:
Server had an alarm, someone came in remotely, found the bad drive. They called HP. HP does a same day delivery of a replacement. To ME. Obviously someone wants me to swap the drive out, so I did. But... You know... It would have been *courteous* to maybe call me to ASK if I could do this? I mean, they HAVE my cell phone number -- they gave it to the shipping company!
Posted by Paladin at November 20, 2009 06:24 PMMaybe the server called in the failed drive? HP phone home..
Posted by: bob at November 24, 2009 11:06 AM