Sister-in-Law asked me to set up a computer at my Father-in-Law's house for the for the CNA's to keep their logs on, hooked to the internet so that she could read the logs remotely. No problem, especially as it was basically what I had set up before that got ignored. Arrive, fire up the laptop, connect to the wireless router -- but can't get out. Check the modem, no DSL sync. Call SiL, "ah.... the DSL is down." "We disconnected it." (why did you have me come out to connect to the internet when the service had been canceled?) "Can't connect to the Internet without DSL, would you like me to order it?" "yes"
So I go on-line to att.com, go to order the basic $19.95/mo no-contract service. It will not let me do so without ordering a modem. I have a perfectly acceptable 2Wire modem/router/AP -- don't need another modem. Go into live chat. Am told that I cannot have DSL without ordering the modem, but I could send it back once I got it! Not acceptable. While trying to get the rep to understand that I do not need and WILL NOT ORDER a useless modem I open another window to DSLExtreme. They have the same $19.95 no-commitment basic service, or the same for $14.95 with a 1-year commmitment. AND they have a check box for "don't send me any equipment." I inform the ATT person of this. she closes the chat window.
Last Friday was the go hot date. Wednesday was a medical crisis and FiL was taken to a medical facility. Thursday informed he will be there a indefinite but lengthy period. SIGH. Call DSLExtreme, ask if I can cancel service before they do the physical install that evening. She says they can do. They're good people.
Posted by Paladin at May 31, 2008 04:28 PM