May 03, 2007
Not My Job! (do it anyhow)
Get into work today, I'm all alone. John is in Mexico, Doug doesn't start 'til noon, no idea where the boss is. Fire up the corporate laptop, check my e-mail, pull up my daily workload. A rather odd trouble ticket (as if OCS gets anything else!) asking me to replace a modem in the Miscellaneous Bay 001 in the San Pedro DMS. Of course the ticket didn't say it was in the DMS on the 2nd floor, you just have to know that mis001 is in the DMS and the DMS is on the second floor and the code to get thru the door is... ah... well... OK, I can find out.
Arrive in San Pedro, talk to Ed, get the door code for the DMS, get a call from dispatch about some guy want's a call on this trouble. Go upstairs, turn off my cell phone, enter the DMS area, find the mis001. Fortunately it is right next to our telephone terminal -- clip my buttset to a line and call said gentleman. "OKay, I'm here, need a little more information so I know which of these modems you want replaced. A circuit number, a shelf and slot, what type modem, anything." Loosely translated the reply is "huh?"
As you can see, mis001 has a shelf of GDC's 500C's, 500F's a 202T? and one in slot eight with 'way too many buttons and no designations. Last two I've never seen before. Next two shelves are TelTrend shelves -- as far as I know we did not install and have not, so far, maintained. The panel in the middle has a jack for a telephone handset, with handset, but no way to access a line or dial -- which is why I'm using a buttset. Below that is a shelf of C?? (don't remember and too fuzzy to read) dial-up modems; with a third shelf of TelTrend devices -- Inteliport modems.
Meanwhile, above gentleman has made a few calls and has a circuit number, a 62-letters-and-numbers. I check the markings and sure enough find a modem with the circuit ID penciled on it -- on the bottom shelf, in slot 10, not plugged in. "Is the circuit up?" "Yes" "In that case, someone already has replaced the modem, probably slot five as that on has no markings. If the trouble is still there, unchanged, it wasn't/isn't the modem. I'm out of here!
Posted by Paladin at May 3, 2007 11:36 PM