April 03, 2007
Lowe's Home Improvement
Quite a while ago they opened up a Lowe's Home Improvement store on 120th Street in Hawthorne, just 2 miles north of me. Since the service in Home Depot had been dropping, I started going to Lowe's. It is very handy, as I can just stop by to pick up what I need when I need it as it only costs $0.30 in gasoline for the bike.
So I have my conduit run done, measured 26 feet end to end, need 28 feet of wire. Should only take a few minutes, right? I rode to Lowe's wearing sunglasses. It was full night by the time I got out. Left the following feedback to Corporate:
04-03-07, 7:15 pm, arrive in aisle 14 needing to have some wire cut. The sign says please ask for assistance. There is a small light to push, says someone will be with you shortly. I push it, it flashes. After a while it goes out. I push it again. About 7:30 I call the store, tell the operator I am waiting to have some wire cut. 10 minutes later I call her again. 5 minutes later I call again, ask for a manager. 5 minutes later I call again, she says the manager is sending someone immediately. 5 minutes later I give up waiting, cut and mark my own wire and check out.
40 minutes standing around waiting for an employee to stop by and cut a few feet of wire is totally unacceptable. It is below Home Depot standards, all the way down to the standards of Home Base -- which, I believe, went out of business.