May 02, 2005

mpsuperstore.com

The girls want me to get my own laptop -- so I will get off the main house computer.

Looked around, decided on the Acer Aspire AS1363LCi-XPP. $820 plus shipping at mpsuperstore.com. So I order it. On Wednesday, April 27th. I get a call from New York, a guy at mpsuperstore tries to talk me out of the Acer and into a *refurbished* Toshiba. I don't think so.

Saturday Wendy informs me that mpsupoerstore.com dinged the credit card, on Wednesday, April 27th, for $844.90 -- the price with shipping. This is good since in their FAQ (at http://www.mpsuperstore.com/policy.htm) says "Once your order is ready for shipment we charge your credit card" -- since they charged the credit card they have my laptop ready for shipment. Unless, of course, they are lying to me.

Wednesday -- ready for shipment.

All day Thursday -- nothing.

All day Friday -- nothing.

They're open Saturday and Sunday, but maybe the shipping department isn't.
I called them this morning -- am told that "ready to ship" means three days processing; but the laptop will ship today.

All day Monday -- nothing. The website still has the same "This order is in the final stages of processing" that was there FIVE DAYS AGO.

I am beginning to think that my order was not ready to ship when they charged my credit card; contrary to their stated policy.

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Edit: Tuesday 0820: Order still not Shipped. Assured it will ship today -- same thing I was told yesterday. Which means I was lied to yesterday. I don't mind the delay - but don't fucking lie to me.

This is the sixth day since they charged my credit card; the sixth day since (per their policy) my order was ready to ship.

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Edit: Saturday. The UPS tracking site is finally following my laptop. It was picked up at 5:31pm, Friday the 6th. Over nine calendar days, seven working days, from the taking of the order and the charging of my credit card.

Posted by at May 2, 2005 05:00 PM
Comments

Should have gone with Sam's Club.

Posted by: Wendy at May 3, 2005 09:00 AM