Paladin Roaming

Moving People

The training center on Vermont is in a leased building, we own the two buildings at the Torrance Call Center. They are dropping the lease and moving the training to the first floor of the 41 building. The people currently occupying the first floor are being moved into the 81 building. The 81 building is being re-arranged to accomodate them. They have finally the actual work. A quarter of the first floor of the 81 building was cleared Wednesday. To the left is my cut sheet. The people at the high-lighted positions were off so I could start cutting in the morning.

Procedure:

Locate existing cube.
Log onto ISDN phone, verify telephone number and ACD position number, record on cut sheet, log off.
Crawl under desk, get cable number, record on cut sheet, disconnect set.
Carry set to new cube. Which may or may not have an existing set.
Crawl under desk, get cable number, record on cut sheet. Disonnect any existing set.
Go to the telephone room, check the new cable, if connected to an NIU verify that the NIU shows a terminal error and disconnect.
Swing jumper off the old cable onto the new cable. Or remove and run new if the old jumper is too short.
Return to new cube.
Connect set. If it doesn't light up figure out why.
Log onto ISDN phone, verify telephone number and ACD position number are the ones recorded on cut sheet, log off.

Repeat 21 times.

Five of the positions have analog telephones, POTS. On those the procedure is slightly different, but basically it is verify numbers and cables, move phone, swing jumpers, and verify that the numbers moved.

Counting windshield time to and from the barn I worked 7 am to 9:30 pm. Went home, ate, slept, got up at 4:30 am so that I could be at the barn by 5 and on the job by 5:30. Naturally, even after verifying that everything worked after I had moved them there was trouble, whcih is why I had to be in early. Mostly the movers having knocked phone connections loose.

Except....

One position was on the wrong cable. I had written down and jumpered to cable 71. It as actually on cable 77. It would have been impossible to to verify. That one I don't understand. Must have been a mental lapse during the 14 hour workday.

Posted by at July 22, 2004 09:59 PM