March 12, 2004
Not My Problem!
All I do is provide connectivity. It is really all that I have ever done in my whole career. The media may be wire, glass, or air; the signal may analog or digital; but my sole job is to connect that signal from yon to hither.
The Verint thing has a channel that they cannot record the voice therein or thereon. It's an ISDN ST interface, a digital signal. Digital is neat, it is either there or not there. I verified the correct phone terminal is connected to correct VAM port. I unplug the phone and can connect at the 66 block and log in and call out -- it is electrically the exact same point as the phone on the desk.
"Could it be the 10 feet of cable from the 66 block to the VAM?"
If *could* -- so I lift the 50-pin amp connector off the backside of the VAM and meter the pin that are going to my ISDN ST interface. There is 40 volts DC between T/R and T1/R1. I see that voltage on all four pins. My ISDN is connected to the backside of the VAM.
Am now waiting for the arrival of the Verint Technician. Last I heard, 4pm, was that he was snarled in traffic somewhere around the 101.
It is times like this that I am glad I'm a wage slave getting time and a half (from 3:30 on) rather than a salaried 'engineer'. (Hi Daniel!)
Slava Khusid, the Verint Technician, arrives. He opens the cabinet, depowers the box, pulls it out on it's rails, opens the top and replaces the card. Button up, test, seems that instead of one bad channel we now have 24 -- the new card and everything upcable from it is bad. (not physically, firmware.)
Did I mention that Slava also does not get overtime for tonight?
We work until 8 pm getting everything up. I drive back to the barn and get off at 8:30. I have to be back at 6 AM.....