March 24, 2003

Earthlink

Valkyre handed me mail from Earthlink... "Come back to Earthlink" it begs. I can't come back since I was never with Earthlink.

Back in '98 Pacific Bell Internet changed it's unlimited dial-up to 200 hours a month. Looking at past bills I saw we were on-line for about 300 hours a month. So I got a second ISP, JPS.net, for $10 month on a year prepay. Renewed JPS once. Then JPS.net sold to Mindbridge (or something like that) and Mindbridge was bought by Earthlink. I never got a second renewal notice -- which I was going to return telling them I did not need them any more since I now had DSL.

About six months after I had stopped using the service Earthlink tried dunning me for a year's service and late charges. Called and told the nice lady I had never sighed with Earthlink, had never agreed to pay Earthlink, did not use Earthlink -- and she said she would make the bill disappear. Did the same routine about two months later. And again two months after that. They finally quit calling.

'Til now. "Come back!" *WHY*? Your billing department is honked up. Not to mention that you want "only @21.95 per month.*" (1/4" high numbers.) The fine print (1/16") is that after 3 months it's $49.95/month. That's $443.40 for the year. I am currently with PBI/SBCglobal-Yahoo DSL for $29.95/month (employee rate) which is $359.40 a year.

Like I really am about to pay $84 a year *more* for DSL service *and* switch to a company that I had to fight for six months to stop billing me for service I had never signed up for or recieved.

http://home.pacbell.net/torranc1/swb_coffee.mpg

I think I'll stay with my present provider.

Posted by at March 24, 2003 10:50 PM
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